General Admission Policy:

All events at Backstage Music Venue are currently available as General Admission only. 

This means that seating or standing areas are available on a first-come, first-served basis.

No reserved seating is available, ensuring an equal opportunity for all attendees to enjoy the event from their preferred spot.

Payment and Confirmation Process:

Tickets for events at Backstage Music Venue can be purchased online through our authorized ticketing partner, Ticketmaster.

Accepted payment methods include credit/debit cards and other approved digital payment options available on Ticketmaster's platform.

Upon completion of the purchase, you will receive a confirmation email from Ticketmaster. This email confirms that your payment has been successfully processed and your tickets are secured.

It is important to review the details in the confirmation email to ensure that all information regarding the event date, time, and ticket quantity is accurate.

Receiving Digital Tickets:

All tickets for Backstage Music Venue events are issued digitally via Ticketmaster. No physical tickets will be available or sent.

Upon purchase, your digital tickets will be available in your Ticketmaster account. You can access them via the Ticketmaster website or mobile app.

To enter the event, you will need to present your digital ticket at the venue entrance. This can be done by displaying the ticket on your smartphone.

Ensure that your phone is charged on the day of the event, as a digital copy of your ticket must be presented for entry.

We recommend downloading the tickets to your device in advance to avoid any connectivity issues at the venue.

Important Note:

Keep your digital tickets secure and do not share your Ticketmaster account details with others.

Tickets are non-transferable and must be used by the person whose name is on the ticket.

The venue reserves the right to refuse entry to anyone who cannot present a valid ticket.

By adhering to these guidelines, you can ensure a smooth ticket purchase experience and enjoy the events at Backstage Music Venue with ease and convenience.

Event Reminders:

As the event approaches, Backstage Music Venue will send reminders via email or SMS to the contact information provided at the time of ticket purchase.

These reminders will include essential information such as the event date, start time, and any last-minute updates or changes. It's crucial to keep an eye on your inbox or messages for these communications.

Instructions on Venue Access and Entry 

Procedures:

Detailed instructions on accessing the venue, including directions, parking information, and entry gates, will be provided in the pre-event communication.

Specific guidelines related to the venue’s entry procedures, such as the opening time of gates, expected security checks, and any items prohibited within the venue, will also be included.

It’s important to review these instructions thoroughly to ensure a smooth entry process on the day of the event.

Parking Information:

If parking is available at the venue, detailed information about parking locations, costs, and any parking passes required will be communicated.

In cases where parking is limited or not available on-site, alternative parking options or recommendations for public transportation will be provided.

Health and Safety Guidelines:

Any specific health and safety measures in place, in line with current guidelines or regulations, will be communicated. This may include mask policies, sanitation procedures, or social distancing measures.

Attendees are encouraged to follow these guidelines to ensure a safe and enjoyable experience for everyone.

Weather-Related Information:

For outdoor events, updates regarding weather conditions and any necessary preparations will be included in the pre-event communication.

In the case of severe weather forecasts, information about potential postponements or cancellations will be provided as early as possible.

Contact Information for Queries:

Contact details for the venue or customer service team will be provided for attendees who have questions or need further information about the event.

Important Note:

Ensure your contact details are up-to-date in your Ticketmaster account to receive all pre-event communications.

Reading and understanding these communications will help enhance your experience at Backstage Music Venue and ensure a hassle-free and enjoyable event day.

Reviewing Venue Rules and Terms:

Familiarize yourself with the rules and terms of Backstage Music Venue, which can be found on our website or in the information provided with your ticket purchase. This includes policies on prohibited items, behavior conduct, and any age restrictions for the event.

Understanding these rules beforehand will help ensure a smooth and enjoyable experience for you and other attendees.

Preparing for Weather Conditions:

Since Backstage Music Venue offers an outdoor setting, it’s essential to prepare for varying weather conditions. Check the weather forecast for the day of the event and dress appropriately. Consider bringing items like a raincoat, hat, or sunscreen as needed.

Keep in mind that the event may proceed in light rain, so be prepared for the possibility of wet weather.

Organizing Transportation:

Plan your transportation to and from the venue in advance. This includes deciding whether to drive, use public transportation, or use ride-sharing services.

If driving, familiarize yourself with the parking options and any associated costs. For public transport users, check the schedules to ensure timely arrival and departure.

Understanding Parking Options:

If you plan to park at the venue, review the parking information provided in the pre-event communications. Know the location of the parking area, the cost (if applicable), and any special instructions for parking pass holders.

Consider arriving early to find a suitable parking spot, as spaces may be limited and are typically on a first-come, first-served basis.

Safety and Security Measures:

Be prepared for security checks at the venue entrance. This may include bag checks and walkthrough metal detectors.

Pack light to expedite your entry process, and avoid bringing large bags or prohibited items.

Accessibility Arrangements:

If you require special accessibility arrangements, contact the venue in advance to ensure these needs are accommodated. This includes wheelchair accessibility, special seating arrangements, or any other assistance required.

Food and Beverage Planning:

Check the venue’s policy on bringing outside food and beverages. Usually, outside items are not permitted, but the venue often has food and beverage vendors on-site.

Plan your meals accordingly, especially if the event spans several hours.

Emergency Preparedness:

Familiarize yourself with the venue’s layout, including the location of emergency exits, restrooms, and first aid stations.

Keep your phone charged and with you at all times in case of emergencies.

Important Note:

Proper planning and preparation can greatly enhance your experience at Backstage Music Venue. By taking these steps, you can ensure a comfortable, safe, and enjoyable event.

Journey to the Venue:

Plan your route to Backstage Music Venue, considering the most efficient and convenient means of transportation based on your location.

Check for any road closures, construction works, or traffic conditions that may affect your travel time on the day of the event. Utilize real-time navigation apps for the latest traffic updates.

Using Public Transportation:

If using public transportation, review the schedules of buses, trains, or subways to ensure timely arrival. Remember to check for any service changes on the event day.

Keep an eye on the time to avoid missing the last return service if the event runs late.

Ride-Sharing and Taxis:

For those preferring ride-sharing services or taxis, book your ride in advance, especially for the return journey, as these services might be in high demand during event times.

Set a convenient pick-up and drop-off point close to the venue to avoid traffic congestion and ensure a smooth arrival and departure.

Driving to the Venue:

If driving, ensure your vehicle is in good condition. Check your fuel, lights, and tire pressure before setting off.

Consider carpooling with friends or family attending the event to reduce the number of vehicles and ease parking constraints.

Parking Considerations:

For attendees driving to the venue, identify the designated parking areas beforehand. Have a backup parking plan in case the primary parking lot is full.

Remember to carry cash or a card for parking fees if they are not included in your ticket.

Arrival Time:

Aim to arrive at the venue well before the event start time. This allows for any unexpected delays and provides ample time to park, pass through security, and find a good spot in the general admission area.

Early arrival is particularly important for general admission events to secure a favorable viewing position.

Safety and Comfort:

Ensure personal safety during your travel. Keep your belongings secure and stay aware of your surroundings, especially when using public transportation or walking in unfamiliar areas.

Dress comfortably and appropriately for the journey, considering both the outdoor event conditions and the travel mode.

Important Note:

Adequate planning and timely travel to Backstage Music Venue can significantly enhance your overall event experience. Being prepared and allowing extra time for travel can help avoid stress and ensure you enjoy the event to the fullest.

Parking Allocation:

Designated parking areas are available for event attendees near the venue. Signs and staff will direct you to these areas upon arrival.

Parking spaces are typically offered on a first-come, first-served basis, so it is advisable to arrive early to secure a spot close to the venue entrance.

Parking Fees:

Be aware of any parking fees that may be applicable. Payment methods (cash, card, or digital payment) and the exact fee amount will be communicated in advance through pre-event communications or marked at the parking entrance.

Some events may include parking fees in the ticket price; please check your ticket details for this information.

Special Parking Areas:

For those requiring accessible parking, designated spaces will be available closer to the venue entrance. Please display your accessible parking permit and inform the parking staff upon arrival.

VIP or reserved parking may be available for certain events. If you have purchased a VIP package, ensure you have the necessary parking pass or identification for access to these areas.

Parking Rules and Conduct:

Follow the instructions of parking attendants and venue staff. They are there to ensure a smooth parking experience for everyone.

Park your vehicle in the designated spots only. Avoid double parking or blocking other vehicles, access routes, and emergency exits.

Security at Parking Area:

While the venue endeavors to provide secure parking, it's important to lock your vehicle and not leave valuables in plain sight. The venue is not responsible for lost, stolen, or damaged property in the parking area.

Report any suspicious activity to venue staff or security personnel immediately.

Exiting the Parking Area:

After the event, follow the signs and instructions for a smooth exit from the parking area.

Be patient and courteous to other drivers, especially when traffic is heavy.

Emergency Situations:

In case of an emergency, be aware of the nearest exits from the parking area. 

Emergency information will be posted throughout the parking lot and communicated by parking attendants.

Post-Event Transportation:

For those using ride-sharing services or taxis for departure, head to the designated pick-up area as specified by the venue.

Important Note:

The safety and convenience of our guests are paramount. Adhering to these parking guidelines ensures a smooth and stress-free start to your event experience at Backstage Music Venue. Remember, planning your arrival time and understanding the parking layout can significantly enhance your overall event experience.

Queue Management:

Upon arrival at the venue, please join the queue at the entrance. Lines may be designated for different purposes such as ticket scanning, bag checks, or VIP entry.

Follow any ground markings or signs that help maintain order and ensure a smooth entry process for all attendees.

Ticket Validation:

Have your digital ticket ready for scanning. Ensure your phone’s screen brightness is high enough for the scanner to read the ticket barcode or QR code.

If there are any issues with your ticket (such as difficulty in displaying the ticket on your phone), seek assistance from the staff at the ticket help desk.

Security Screening:

Attendees are subject to a security screening which may include a bag check and a walkthrough metal detector. Please cooperate with security personnel during these checks.

Be prepared to remove any metal objects from your pockets and open your bags for inspection. Prohibited items will be confiscated or you may be asked to return them to your vehicle.

Prohibited Items:

Familiarize yourself with the list of prohibited items, which typically include weapons, illegal substances, large bags, outside food and beverages, and professional recording devices. This list will be communicated in pre-event information and is also available on the venue’s website.

If you accidentally bring a prohibited item, you will need to return it to your car or dispose of it before entering.

Re-Entry Policy:

Be aware that the venue has a no-re-entry policy. Once you leave the venue, re-admission is not allowed. Plan your entrance and exit accordingly, especially if you need to access items in your vehicle.

Accessibility Services:

For guests requiring accessibility services, please approach the designated entrance for assistance. Venue staff are available to provide support with entry and guide you to the accessible areas within the venue.

Information and Assistance:

If you have questions or need assistance upon arrival, look for the information booth or approach any of the venue staff. They can guide venue facilities, event details, and other inquiries.

Important Note:

Your cooperation and understanding of these entrance procedures play a crucial role in ensuring a safe and enjoyable experience for all attendees. 

By preparing in advance and adhering to these guidelines, you can expect a smooth and swift entry into Backstage Music Venue, setting the stage for an unforgettable event experience.

Navigating to the General Admission Area:

Upon entering, head towards the general admission area. Venue staff will be available to guide you if needed.

Since seating is on a first-come, first-served basis, find a spot that suits your preference. Remember to be considerate of other attendees when choosing your spot.

Familiarizing with Venue Layout:

Take a moment to familiarize yourself with the venue's layout, including the locations of emergency exits, restrooms, food and beverage stalls, and first aid stations.

Venue maps may be available at the entrance or posted at strategic points around the venue.

Locating Facilities:

Restrooms, food and beverage stalls, merchandise booths, and other facilities are typically located around the perimeter of the general admission area. Look for signs or ask venue staff for directions.

Keep in mind the busiest times for restrooms and food stalls are usually just before the event starts and during intermissions.

Adhering to Venue Rules and Behavior Policies:

Respect the venue’s rules and behavior policies at all times. This includes not blocking aisles or exits, following smoking policies, and avoiding disruptive behavior.

Be respectful of other attendees' enjoyment of the event. Avoid obstructing views, making excessive noise, or engaging in any behavior that could be considered disrespectful or unsafe.

Enjoying the Performance:

Once the event begins, enjoy the performance! Feel free to dance, sing along, and have a great time, while being mindful of those around you.

Remember, photography and recording policies vary by event. Check if these are allowed before capturing any part of the performance.

Utilizing Facilities as Needed:

If you need to use the restroom, purchase food or drinks, or require any other facilities, do so without causing disruption. Plan your movements to minimize missing any part of the event.

In case of any issues or emergencies, approach venue staff or security personnel immediately.

Staying Hydrated and Nourished:

Keep yourself hydrated, especially during long events or in hot weather. Water stations or vendors will be available within the venue.

Food and beverage stalls offer a variety of options. Be aware of any dietary restrictions and plan accordingly.

Safety and Emergency Procedures:

In case of an emergency, stay calm and follow instructions from venue staff or public announcements. Know the nearest exit from your location and move in an orderly manner if evacuation is necessary.

Important Note:

Your time inside Backstage Music Venue is an opportunity to create memorable experiences. By following these guidelines, you contribute to a safe, enjoyable, and harmonious environment for all attendees, ensuring that everyone can fully immerse themselves in the event.

Respecting the Performance:

During the performance, respect the artists and your fellow attendees by minimizing distractions. This includes limiting conversation, turning off or silencing mobile phones, and avoiding unnecessary movement, especially in crowded areas.

Be mindful of the people around you. Refrain from blocking others’ views with raised phones or tablets when recording or taking pictures, if allowed.

Adherence to Venue Policies:

Strictly adhere to all venue policies during the event. This includes policies regarding smoking, alcohol consumption, and prohibited behaviors such as moshing or crowd surfing, if applicable.

Compliance with these policies ensures a safe and enjoyable environment for everyone.

Engaging Responsibly:

Enjoy the event responsibly. If consuming alcohol, do so in moderation and be aware of how it affects your behavior.

If you observe any disruptive or dangerous behavior, report it to venue staff or security immediately.

Use of Facilities:

Utilize restrooms, food, and beverage facilities as needed. Remember, peak times may result in queues, so plan your visits accordingly to minimize missing significant parts of the event.

Keep the venue clean by using trash and recycling bins provided for waste and recyclables.

Emergency Situations:

In case of an emergency, pay attention to announcements and instructions from venue staff. Remain calm and follow their guidance promptly.

Familiarize yourself with the location of emergency exits and the venue’s evacuation routes.

Photography and Recording:

Abide by the event’s photography and recording policy. Flash photography, professional cameras, or recording devices might be prohibited.

If photography is allowed, be discreet and respectful. Avoid continuously holding up your device, as it can obstruct the view for others.

End of Performance:

At the conclusion of the performance, applaud and show your appreciation for the artists.

Exit the venue in an orderly and respectful manner, following any directions given by venue staff for a smooth and safe departure.

Important Note:

The enjoyment of the event is a shared responsibility. By following these guidelines, you contribute to a positive atmosphere, ensuring that all attendees can appreciate the event to its fullest. Remember, your actions can significantly impact the experience of those around you at Backstage Music Venue.

Orderly Exit:

At the end of the event, exit the venue in a calm and orderly manner. Follow any instructions or directions given by venue staff to ensure a smooth and safe departure for everyone.

Be patient, as there may be crowds. Allow extra time to leave the venue, especially if you are navigating back to the parking area or waiting for public transport or ride-sharing services.

Litter Disposal:

Help maintain the cleanliness of the venue by disposing of any trash or recyclables in the provided bins. This includes any food containers, drink cups, and other waste.

Leaving the venue as you found it shows respect for the space and helps the venue staff in their cleanup efforts.

Retrieving Personal Belongings:

Ensure you have all your personal belongings before leaving. Check your seating area and any storage or coat check facilities if you used them.

If you realize you have lost an item, contact the venue’s lost and found department as soon as possible.

Feedback and Reviews:

After the event, you may receive a survey or feedback request from Backstage Music Venue. Your input on the event experience is valuable and can help improve future events.

Consider leaving a review or sharing your experience on social media platforms. Positive feedback supports the venue and the artists.

Transportation Post-Event:

If using public transportation, head to the nearest stop or station. Be aware of the schedules, as they may differ late at night.

For those using ride-sharing services, proceed to the designated pick-up area. 

Expect higher demand and potentially longer wait times immediately following the event.

Driving Safely:

If you are driving, be extra cautious when leaving the parking area, as there will be an increase in pedestrian and vehicle traffic.

Avoid rushing and be patient with traffic. Safety should be your top priority.

Reflecting on the Experience:

Take some time to reflect on the event, the performances you witnessed, and the overall experience. Sharing these moments with friends or on social media can be a joyful part of the post-event experience.

Important Note:

Your cooperation and courtesy during the post-event phase are greatly appreciated and contribute to a positive experience for all. By following these guidelines, you help ensure a safe and enjoyable conclusion to your time at Backstage Music Venue, leaving you with great memories and looking forward to your next visit.